Your Privacy Is Our Commitment
This policy describes in detail how your personal information is collected, used, and protected on the bdg99 platform.
This Privacy Policy ("Policy") applies between the authority operating the bdg99 platform (bdg99.cam) ("we", "us") and the user ("you", "your"). This policy has been prepared in accordance with the Bangladesh Digital Security Act and applicable data protection regulations. By registering or using an account on bdg99, you are deemed to have fully accepted the terms of this policy.
We believe that every user's privacy is a fundamental right. That is why bdg99 uses SSL encryption, secure servers, and strict access controls to protect your information.
Table of Contents
Types of Information Collected
We collect various types of information to ensure we can provide you with our services on the bdg99 platform. The information collected is divided into the following categories:
a) Personally Identifiable Information
- Full name (Bengali or English)
- Date of birth (for age verification — minimum age 21 years)
- National ID card or passport number (required for KYC verification)
- Email address and mobile number
- Permanent address and postal code
b) Financial Information
- Transaction records for bKash, Nagad, Rocket, or bank accounts
- Deposit and withdrawal history (minimum deposit ৳500, minimum withdrawal ৳800)
- Date and amount of financial transactions
- Type of payment method (we do not store card numbers or full bank details)
c) Technical and Usage Information
- IP address and device identifier
- Browser type, version, and operating system
- Date, time, and duration of access to the platform
- Pages visited, click history, and game play data
- Session ID and referral source
How Information Is Collected
bdg99 collects your information in the following ways:
- Registration Form: Information you provide when opening an account is collected directly.
- KYC Verification Process: Information is taken from documents uploaded for identity confirmation.
- Transaction Processing: Information is collected from financial activity conducted via bKash, Nagad, Rocket, or bank transfer.
- Platform Usage: Some information is collected automatically when you browse our website or play games.
- Live Chat and Communication: Messages and requests you submit through our 24/7 live chat service are stored.
- Cookies and Web Beacons: Technical tracking is used to improve the functionality of the website.
Purposes of Using Information
We use collected information only for lawful and specific purposes. The main reasons your information is used on bdg99 are described below:
Service Delivery and Account Management
Your information is used to manage your account, process transactions, activate bonuses, and ensure uninterrupted access to live casino, slots, and cricket betting services.
Identity Verification and Fraud Prevention
Information is used to carry out Know Your Customer (KYC) processes, comply with Anti-Money Laundering (AML) rules, and protect the platform from unauthorized access and fraudulent activity.
Customer Support
Relevant information is used to quickly resolve your complaints, questions, or issues through our 24/7 live chat service in Bengali.
Meeting Legal Obligations
Your information may be used and disclosed as necessary to comply with applicable laws in Bangladesh, court orders, or directives from regulatory authorities.
Service Improvement and Personalization
By analyzing your preferences and usage patterns, we prepare more relevant game recommendations, offers, and content for you, and improve the overall platform experience.
Sharing Information with Third Parties
bdg99 never sells or unethically transfers your personal information to third parties. However, in specific circumstances, limited information may be shared with the following parties:
Payment Service Providers
Minimum necessary information is shared with bKash, Nagad, Rocket, and banks to process transactions. The privacy policies of these institutions apply.
Game Software Providers
Limited technical information is exchanged with Pragmatic Play, JILI, PG Soft, Spribe, and other providers to manage game sessions.
Legal and Regulatory Authorities
Providing relevant information in response to court orders, lawful requests from law enforcement agencies, or directives from regulatory bodies is our legal obligation.
Technology and Security Services
Only the necessary technical information is shared with partners providing cloud hosting, cybersecurity, and anti-fraud services.
Before sharing information with third parties for any purpose other than those stated above, we will obtain your explicit consent.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the bdg99 website to improve your experience and manage secure sessions.
Essential Cookies
These cookies are essential for the basic functionality of the website — such as keeping login sessions active, storing security tokens, and remembering your preferences. They cannot be disabled.
Functional Cookies
These cookies are used to store language preferences, interface settings, and game history. They personalize your user experience.
Analytics Cookies
These cookies are used to monitor platform performance and help improve our services. The information collected is generally kept anonymous.
You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
Data Retention Period
We retain your information only for as long as necessary to fulfill the original purpose for which it was collected, or to comply with legal obligations.
- Active Account Information: All information is retained for as long as the account remains active.
- Financial Transaction Records: Retained for a minimum of 5 years in accordance with Bangladesh Bank guidelines.
- KYC Documents and Identity Verification Information: Retained for the period required by applicable law even after account closure.
- Communication and Support History: Retained for a minimum of 2 years from the date the issue is confirmed resolved.
- Technical Log Data: Generally retained for up to 12 months for security analysis.
- Closed Accounts: After a request to close an account, all information except that legally required is securely deleted.
Your Rights
bdg99 respects the following rights related to your data protection and is committed to making them effective:
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Right to Access Information
You may ask us at any time what information we hold about you and for what purposes it is being used.
✏️
Right to Correct Information
If any information we hold about you is inaccurate or incomplete, you may request that it be corrected.
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Right to Delete Information
You may request the deletion of your personal information that falls outside of legal obligations — however, this may in some cases be a condition for closing your account.
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Right to Object to Processing
You may object to your information being used for marketing or personalized advertising purposes and request that this processing be stopped.
To exercise any of the above rights, contact us by email at [email protected] or come directly to our 24/7 live chat. We will process your request within a reasonable time.
Protection of Minors
bdg99 is a platform intended only for individuals aged 21 or older. We do not knowingly collect or process the information of anyone under the age of 21 under any circumstances.
Age Verification During Registration: Through the date of birth provided at account opening and KYC verification, we ensure that no minor is able to use the platform.
Suspected Improper Registration: If we suspect that a minor has registered using false information, we will immediately suspend that account and delete all associated information.
Security Measures
bdg99 follows the highest industry-standard security technologies and practices to ensure the safety of your information:
- SSL/TLS Encryption: All communication between your browser and our servers is secured with industry-standard encryption technology.
- Database Encryption: Sensitive stored information — particularly passwords and financial data — is hashed using strong encryption methods.
- Access Controls: Only authorized personnel have access to specific categories of information. All access activity is monitored.
- Firewall and Intrusion Detection: Multiple layers of protection at the server level automatically detect and block suspicious activity.
- Regular Security Audits: Vulnerability testing and audits are regularly conducted by third-party security specialists.
- Secure Payment Processing: Financial transactions are completed through bKash, Nagad, and Rocket's own encrypted gateways.
Please note, however, that no one can guarantee 100% security on the internet. If we become aware of any security incident, we will immediately notify the affected users and take the necessary steps.
Policy Changes
bdg99 reserves the right to update this privacy policy from time to time in line with changes to its services, technology, and legal environment.
- Notification Method: If any significant changes are made to the policy, we will give you advance notice via your registered email or through the platform.
- Effective Date: Each update will be noted at the top of the page as the "Last Updated" date.
- Continued Use: If you continue to use the platform after changes are made, you will be deemed to have accepted the revised policy.
- Previous Versions: We can provide earlier versions of the policy upon request.
Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your data protection rights, please contact us in the following ways:
Email:
[email protected]
Live Chat:
24/7 support available in Bengali
We try to respond to all privacy-related requests as quickly as possible. For urgent financial or security matters, please contact us directly via live chat.
For existing users: The fastest way to access or update your information is to log in to your account directly and go to the Settings section. For more complex requests, please contact our support team.